With the InnoAssist app, you can do everything you need to make maintenance users happy on-the-go to increase the efficiency of case management and workflow management
STAY ON TOP OF YOUR TICKETS
Get notified when you receive new tickets and responses, status updates and more wherever you are, accept the ticket, reject and reroute to the ticket based on your availability, get customer feedback.
SERVICE ENGINEER’s BEST APP
From your app you will be able to view the equipment details, defect solutions data bank to assist the service engineer to resolve issue quickly, request for spare parts that are necessary for service and much more. Service Engineers can instantly get the directions of a customers location using google maps
SAVE TIME WITH SELF-DIAGNOSIS
End users can use self-diagnosis tool which has predefined Q&A and could resolve the incident without invoking ticket management process